FAQs

Kid’s Party FAQs

• Can I bring a cake?

  Yes!

  Please be mindful that if your cake contains frosting or icing we may not have any room in our fridges to store it. We, of course try our very best to make room.

• Can I bring my own food?

  We do not allow outside food into the venue, with the exception of birthday cake and take home lolly bags.

• Can I bring decorations?

  Our party rooms are very funky and fun – they don’t need much! Keep in mind we get the party started pretty quickly – you won’t have much time to set up!

  Decorations permitted: 

  • Balloon bunches / numbers on weights
  • Themed table cloths
  • Themed cups, plates and cutlery

  Decorations NOT permitted: 

  • Decorations that stick onto the walls (including using blutack or command stips) *
  • Balloon Garlands, large backdrops, props, and stands (these are only allowed with the exclusive mezzanine hire. These items can be set up on the mezzanine area but not in the party room due to safety regulation. Subject to availability)
  • Confetti 
  • Pinatas 
  • Silly String
  • Glitter
  • Sparklers or fireworks
  • Hired chairs and furniture

  *Note: You will incur a damage fee if items are stuck to the wall 

   

   

   

   

• I’ve got mixed ages. How do I book?

  We have you sorted! Please book all kids in for the same activity when booking (if unsure – book all for SkyGlider or Climbing as they are limited capacity). The week of the party- let us know how many children of each age / activity. We’ll then update accordingly.

  Eg.
  12x SkyGlider Party
  3x Playground Party
  1x Under 2*

  *For ages 2 years and under

  • Meal provided and seat at the table: Book for Playground Party 
  • No meal or seat at the table: General Entry Ticket Price
• Requesting a Party Room

  Unfortunately, we don’t take room requests. All our party rooms are gender-neutral.

  You’ll be allocated a room that comfortably fits all children (usually with a little leeway for parents). Rooms are allocated to the parties the week of the event once all bookings are confirmed.

• Can I reserve tables?

  Tables are only reserved after your event IF you have added Playground Access. This table is reserved for 1hr following your event.

  We unfortunately don’t reserve tables during parties. All rooms are allocated to comfortably fit the number of children attending – with leeway for a similar amount of adults,

  If you have a large number of adults attending – please enquire about Mezzanine Hire (contact us for pricing). *Subject to availability

• Drinks Tabs

  Please set up your drinks tab with your party host or reception on arrival. We’ll require a credit card or debit card to put in safe keeping as a security- but don’t worry we won’t change it until you are ready to finalise the tab.

  You can order drinks through your party host or at the cafe.

• Can adults, siblings, or other attendees participate in the activities?

  We highly recommend booking all participants into the activity at the time of booking. Our center and activities run on a capacity basis. If you believe that additional people may want to climb on the day this must be pre-booked. We can’t guarantee there will be spots available on or closer to the day.

  Would you like to add some extra climbing or mini golf passes for extra guests? Please send us an email at cranbourne@socialfair.com.au with your existing booking number. Our team will add these on for you.

• Do you cater for allergies?

  Please inform our staff if you are allergic to any ingredients.

  We cannot guarantee the absence of allergens in our dishes. While we try our very best to cater to all dietary requirements, cross-contamination can occur in the kitchen and cooking appliances. Eg. chips are cooked in the same oil that items which contain gluten and/or egg.

• I’m not sure how many children are attending?

  You MUST book for the maximum – you’ll be asked to confirm final amounts 3-4 days before your event. If numbers are reduced from originally booked, they’ll be removed from your booking. You must provide at least 24 hours’ notice if you have a last-minute cancelation.

  • If your numbers increase after you’ve booked please email us at cranbourne@socialfair.com.au ASAP so we can reserve activity spots (they are limited!).
  • 7 days before your party, you’ll receive an email asking you to confirm the final numbers and food extras.
  • Final numbers and food extras need to be confirmed 3-4 days before your party at 12noon (Wednesday 12noon).
  • Final payment is required 24 hours before your party starts – no further changes to numbers can be made.

  Note: parties are based on activity capacity limits. If you are looking at having more than 25 children attending, please send an inquiry to our team to discuss options.

• Can I order more platters on the day?

  All platters need to be pre-ordered. We can’t guarantee the kitchen will have capacity and/or stock to provide any additional platters on the day.

  Additional drinks can be ordered through the cafe or your party host.

• Can the kids use the Playground?

  Playground is NOT included in SkyGlider High Ropes and Climbing Parties

  Extend your party fun by pre-booking Playground access:

  • $10pp incl Grip Socks for all (if pre-booked for all children- must be added on at least 48hrs before your event, not available on the day or in-venue.)
  • 1 hour playground access.
  • 1 hour reserved table in attractions area.

  Playground parties

  • $5pp incl Grip Socks for all (if pre-booked for all children- must be added on at least 48hrs before your event, not available on the day or in-venue.)
  • 1 hour playground access.
  • 1 hour reserved table in attractions area.
• Bringing friends, but not booking a party?

  We recommend a birthday party for participants of 8 or more.

  If you choose to have a little group gathering – please note the following before booking:

  1. Read the Terms and Conditions.
  2. Read through activity Safety guidelines and restrictions.
  3. Pre-book your activities – spots are limited!
  4. Book a table

  Food

  You can order food at the cafe. You can view the menu here. Food Menu

  Decorations 

  You can bring a small bunch of balloons on weights. No other decorations are allowed.

  Cake

  You are allowed to bring 1 x cake (or celebration item equivalent eg. donuts, cupcakes etc)